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Consumer Rights
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Consumer Rights
Organizational Set Up:
State Level Departments
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At the State level, the organisational set up for protection and promotion of consumer rights includes, a separate Department which deals with all issues relating to consumer affairs; a State Consumer Disputes Redressal Commission and District Forums in all or some of the districts of the particular State; State Consumer Protection Council and District Consumer Protection Councils. Some of them are as follows:

Kerala

The Department of Civil Supplies , Government of Kerala discharges the important responsibilities of public distribution, enforcement of markets discipline and promotion of consumer awareness and protection of their interest. It functions under the Department of Food, Civil Supplies and Consumer Affairs of the Government of Kerala. As per the Consumer Protection Act 1986, Government of Kerala has set up the Kerala State Consumer Dispute Redressal Commission and 14 District Fora.

West Bengal

The Department of Consumer Affairs , Government of West Bengal was set up in September 1999 for protecting the interest of consumers. Also, West Bengal Consumer Disputes Redressal Commission and 20 District Fora have been set up. A Directorate of Consumer Affairs & Fair Business Practices  has also been functioning under the department since 2001, with offices in every  district and important subdivisions. Besides, Kolkata Consumers Protection Council was constituted as well as District Consumer Protection Council has been created in every district.

Madhya Pradesh

Department of Food, Civil Supplies and Consumer Protection , Government of Madhya Pradesh has been set up with the objective to ensure availability of essential commodities and check malpractices in supply and trade of foodgrains, petroleum products, sugar and other notified items. In the field of consumer protection, the department is entrusted with the smooth functioning of Consumer Grievances Redressal Forums at the State and the District level. Also Madhya Pradesh State Consumer Disputes Redressal Commission was constituted in the year 1990 and around 45 District Consumer Disputes Redressal Forums are also present in the State.

Tamil Nadu

Department of Civil Supplies and Consumer Protection, of Government of Tamil Nadu has been set up with the following objectives: (i) to spread awareness on consumer rights amongst all consumer segments; (ii) to sensitise manufacturers, service providers on consumer rights and quality; (iii) to help consumers get justice when affected; (iv) to continuously assess policy changes required in each sector for consumer empowerment; (v) to identify and weed out unfair trade practices in delivery of goods as well as services; and (vi) to promote sustainable consumption. Also, Tamil Nadu State Consumer Disputes Redressal Commission, Tamil Nadu State Consumer Protection Council and District Consumer Protection Councils have been set up. Most of the districts in the State have a District Consumer Forum and around 31 of them are functioning in the State.

Goa

Department of  Civil Supplies and Consumer Affairs, Government of Goa plays a bi-lateral role in two sectors i.e. matter related to Civil Supplies and Consumer Affairs. With regards to consumer affairs, the department is observing dual responsibility of creating awareness amongst consumers and protecting their rights. To protect and guard the interest of the consumers in Goa and to make available to them the means to assert their Consumer rights and to redress their grievances the free, fair and independent Goa State Consumer Disputes Redressal Commission and the District Consumer Disputes Redressal Fora North and South Goa are established and are functioning in Goa since 1991 & 1989 respectively. 

Delhi

Department of Food & Supplies, Government of Delhi, manages Public Distribution System (PDS) in Delhi for regulating production, supply and distribution of, and trade and commerce in, essential commodities with a view to maintain or increase supplies thereof and secure their equitable distribution and availability at fair prices Consumer Affairs Wing of the department provides for better protection of interest of consumers by setting up Delhi State Consumer Disputes Redressal Commission and District fora for redressal of consumers disputes, as provided under the Consumer Protection Act, 1986 . The Consumer Affairs Wing is engaged in redressing consumers' grievances and protecting their rights; creating consumer awareness; and developing a strong consumer protection movement in Delhi. In Delhi 10 District Forums are functioning in various parts of Delhi.

Odisha

Department of Food Supplies & Consumer Welfare ,Government of Odisha has been set up with the objectives of ensuring distribution of PDS commodities to the people at reasonable prices and to act as a catalyst to strengthen the consumer protection movement in the State. Under the provisions of the Consumer Protection Act, 1986, the State Government has established 31 District Consumer Disputes Redressal Forums (known as District Forums) and a State Consumer Disputes Redressal Commission (known as State Commission).

Himachal Pradesh

Department of Food, Civil Supplies and Consumer Affairs, Government of Himachal Pradesh has been set up with the basic responsibility of the department is the enforcement of various control orders against the Essential Commodities Act, 1955 for price stabilization and matter relating to weights & measures. A Himachal Pradesh State Consumer Disputes Redressal Commission and around 12 District Consumer Disputes Redressal Forums have been functioning in the State.

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Dept. of Civil Supplies, Government of Kerala
Kerala State Consumer Dispute Redressal Commission
Dept. of Food, Civil Supplies and Consumer Affairs, Government of Himachal Pradesh
Himachal Pradesh State Consumer Disputes Redressal Commission
Dept. of Food Supplies & Consumer Welfare, Government of Odisha
Dept. of Food & Supplies, Government of Delhi
Delhi State Consumer Disputes Redressal Commission
Dept. of Civil Supplies and Consumer Affairs, Government of Goa
Dept. of Civil Supplies and Consumer Protection of Government of Tamil Nadu
Tamil Nadu State Consumer Protection Council
Dept. of Food, Civil Supplies and Consumer Protection, Government of Madhya Pradesh
Madhya Pradesh State Consumer Disputes Redressal Commission
Dept. of Consumer Affairs, Government of West Bengal
West Bengal Consumer Disputes Redressal Commission
 
 
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